I go to school at Harvard so every time I go to Urgent Care and it involves my stomach hurting they send me right over to Mt. Auburn. Sometimes by ambulance which is always fun.
1. Waiting Room (4/10)
- First it just seems old. The receptionist is ALWAYS cranky. Doesn't matter who it is, what time of day, just cranky. There also always seem to be people just lounging around the waiting room for no particular reason. They do tend to take you to triage pretty quickly and do registration then.
2. Waiting Time (9/10)
- I have never had a long wait here. I have once had to have a stretcher in the hallway because I came by ambulance but even then I was quickly put into a room. The rooms themselves are standard and pretty private even if you don't get a single room. Plus the nurse and doctor are into see you pretty much as soon as you get into a room.
3. Thoroughness of the Staff (8/10)
- They do the normal background medical history, questions about Crohn's related issues. The nurses don't always seem to know what's going on, but the doctor's ask you lots of questions and are receptive.
4. Pain Relief (10/10)
- This is the best place I've gone relating to pain relief. If you come in in pain it is something that the doctor immediately addresses. He also encourages you to ask for more when you need it. They always start with a medication that helps me so I don't have to wait for the other medicine to not work. They also give you nausea medicine with the pain meds without even being asked. They really care about making you comfortable
5. Nurses (5/10)
- It's really hit or miss. Some of the nurses are fantastic. They're always around when you need them. They get orders for you fast and keep you up with what is happening regarding your treatment. Then there are the others who you have to track down to find out what is happening. So it's a toss up. It's also really hard to get blankets and it's always freezing.
6. Doctors (6/10)
- The doctors here are really nice and seem to know what they're doing. They get a complete report of what's going on and come up with a plan. Most importantly they discuss this plan with you. The most recent doctor I had went almost too far with this, leaving it up to me whether I wanted a ct scan of my head and then a lumbar puncture. I didn't really want to make those decisions, but the hypochondriac in me made them for me.
My complaint is the same as with the nurses. It's a toss up. Another doctor had come in a little while before I had to leave. She gave me a prescription for a nausea medicine when I left, claiming it was good for headaches. It's not, I've used it before. When I come in because I'm having the worst headache of my life at least give me some form of pain medication, especially since I can't take Ibuprofen. Not to mention that she just stuck her head in for less than 30 seconds before leaving her orders.
7. Overall (6/10)
- This is just for the inconsistency. When I have been hospitalized here they were fantastic. In the ER you just never know if you're going to get a great doctor of if you're going to get a horrible one. This is just one instance where you really have to speak up for yourself. And get yourself a blanket out of the blanket warmer.
(disclaimer all of these opinions are purely my own and no one elses)
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